This Privacy Policy applies to the website www.aavincoimbatore.com ("Website") and the mobile application (“Aavin Covai App") (together referred to as the "Platform") provided by Kultivate India Softwares Private Limited (“Company” or “Kultivate” or “Aavin Covai App” or “we”). The Company is committed to protecting the information you submit while using our Platform. This Privacy Policy describes how we collect, use, retain, share, and protect your personal information. By using the Platform, you agree to this Privacy Policy.

Note: This Privacy Policy is available both on the app’s store listing page and within the app for easy access.

A. What kind of personal information do we collect from you and when is it collected?

1. Information shared during registration and account creation: For ordering Products, you will be required to provide your name, phone number, email ID, address, and pin code.
2. Financial and KYC Information: Your financial information, including credit/debit card number, UPI ID, billing address, and payment instrument details, may be collected by Axis Bank Internet Payment Gateway Solutions while ordering the product. This information is governed by Axis Bank Internet Payment Gateway Solution's privacy policy. Please note that by using third-party services, such as payment gateways, you are also agreeing to their privacy policies, which are separate from this Privacy Policy.
3. Usage data: We collect data about how you interact with our Platform, including access dates and times, App features or pages viewed, App crashes, browser type, and system activity.
4. Device data: We collect data about the devices used to access our Platform, including IP address and mobile network information.
5. Data collected through cookies: Cookies collect information such as user settings (language, preferences), time spent on the Platform, and interactions with marketing promotions. This data is used to analyze user interaction and improve the experience. You can control the use of cookies through your browser settings. If you choose to disable cookies, some features of the Platform may not function properly.

B. How do we use your information?

1. Your personal information may be used for legitimate business purposes, including:
   • Registration and account management
   • Processing orders and facilitating payments
   • Providing customer service and responding to inquiries
   • Sending product updates, promotions, and marketing communications (with your consent)
   • Improving the functionality and content of the Platform
   • Investigating breaches of security or agreements

C. Do we share your personal information with third parties?

1. We do not sell or share your personal information for marketing purposes unless you provide explicit consent. However, we may share your information with:
2. Government/Law enforcement: We may disclose your information to governmental authorities or law enforcement if required by law or in good faith to prevent illegal activities.
3. Third Party Services: We may share your data with third-party service providers (such as payment gateways) required for processing transactions. Their privacy policies will govern the use of such data.

D. How do we protect your personal information?

We implement various security measures, including:

1. Encryption technology and firewalls
2. Controlled access to sensitive data
3. Regular testing for vulnerabilities
4. Employee training on data security practices

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

E. What are your rights regarding the personal information collected by us?

You have the right to:

1. Access your personal information
2. Request correction, deletion, or withdrawal of consent regarding your personal information

To exercise these rights, please contact us at aavin@kultivateindia.com with 'REMOVE' in the subject line. Please note that deleting your information may prevent you from using the Platform.

F. Data Retention

We retain your personal information for as long as necessary to provide the services you request or as required by applicable laws. After this period, we will securely delete or anonymize the information.

G. Children’s Privacy

Our Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children.

H. Grievances

For any inquiries or concerns regarding privacy or the handling of your personal information, you may contact us at:

Coimbatore District Co-operative Milk Producers Union Ltd.,
Pachapalayam,
Kalampalayam Post, Perur Via,
Coimbatore – 641 010.
Phone: 0422 - 2609899
Email: aavincbe@gmail.com
Time: Mon - Fri (9:00 AM - 6:00 PM)

Disclaimer

The Company may modify this Policy at any time without prior notice. Please check this page regularly for updates. In the event of significant changes to this Privacy Policy, we will notify users via in-app notifications or email.